Terms of Service

Welcome to Swiss Chalet! These Terms of Service ("Terms") govern your use of our website, mobile applications, and services. By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing and using Swiss Chalet's website, mobile application, or any of our services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Swiss Chalet provides restaurant services, including:

• Dine-in restaurant experiences
• Takeout and delivery services
• Catering services for events
• Online ordering platform
• Franchise opportunities
• Gift card services

3. User Accounts and Registration

3.1 Account Creation

To access certain features of our service, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3.3 Account Termination

We reserve the right to terminate or suspend your account at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users or our business.

4. Orders and Payment

4.1 Order Placement

All orders are subject to acceptance by Swiss Chalet. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or credit authorization issues.

4.2 Pricing and Payment

• All prices are subject to change without notice
• Payment is due at the time of order placement
• We accept major credit cards, debit cards, and other approved payment methods
• You are responsible for paying all applicable taxes and fees

4.3 Delivery and Pickup

Delivery times are estimates and may vary based on location, weather conditions, and order volume. We are not liable for delays beyond our reasonable control.

5. Intellectual Property Rights

5.1 Our Content

All content on our website and applications, including but not limited to text, graphics, logos, images, software, and trademarks, is the property of Swiss Chalet or its licensors and is protected by copyright, trademark, and other intellectual property laws.

5.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our services for personal, non-commercial purposes only.

5.3 Restrictions

You may not:

• Reproduce, distribute, or create derivative works from our content
• Use our trademarks or trade names without permission
• Reverse engineer or attempt to extract source code
• Use our services for commercial purposes without authorization

6. User Conduct and Prohibited Uses

You agree not to use our services to:

• Violate any applicable laws or regulations
• Transmit harmful, offensive, or inappropriate content
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to our systems
• Engage in fraudulent activities
• Harass, abuse, or harm other users
• Spam or send unsolicited communications

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

8. Disclaimers and Limitation of Liability

8.1 Service Availability

We strive to provide reliable services, but we cannot guarantee that our services will be available at all times or free from errors, viruses, or other harmful components.

8.2 Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, SWISS CHALET PROVIDES ITS SERVICES "AS IS" AND DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8.3 Limitation of Liability

IN NO EVENT SHALL SWISS CHALET BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO YOUR USE OF OUR SERVICES.

9. Food Safety and Allergies

9.1 Food Allergies

We take food allergies seriously but cannot guarantee that our food is completely free from allergens. Please inform us of any allergies when placing your order, and consult with our staff about ingredients if you have concerns.

9.2 Food Safety

We follow all applicable food safety regulations, but you acknowledge that consuming food carries inherent risks, and you assume these risks when ordering from us.

10. Indemnification

You agree to defend, indemnify, and hold harmless Swiss Chalet, its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of our services or violation of these Terms.

11. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes your acceptance of the modified Terms.

12. Termination

These Terms remain in effect until terminated by either party. We may terminate your access to our services immediately, without prior notice, for any reason, including if you breach these Terms.

13. Governing Law and Jurisdiction

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Canada, without regard to its conflict of law principles.

13.2 Jurisdiction

Any disputes arising out of or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts located in Canada.

13.3 Dispute Resolution

Before initiating any legal proceedings, you agree to first attempt to resolve any dispute through good faith negotiations. If a resolution cannot be reached within 30 days, either party may pursue legal action.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Address: 122 Queen Street, Canada
• Phone: +31 242 594 8915
• Email: [email protected]
• Business Hours: Monday - Friday: 9:00 AM - 6:00 PM