Privacy Policy

At Swiss Chalet, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website swisschaletz.com, use our services, or interact with us in any way.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide to us, including:

• Name, email address, and phone number
• Mailing address and delivery information
• Payment information (processed securely by third-party processors)
• Order history and preferences
• Account login credentials
• Feedback, reviews, and customer service inquiries
• Newsletter subscription preferences
• Franchise and career application information

Information Collected Automatically

When you visit our website, we automatically collect certain information:

• IP address and device information
• Browser type and version
• Operating system
• Pages viewed and time spent on our website
• Referring website information
• Location data (with your consent)
• Cookies and similar tracking technologies

Cookies and Tracking Technologies

Types of Cookies We Use

• Essential Cookies: Required for website functionality and cannot be disabled
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness
• Preference Cookies: Remember your settings and personalize your experience

You can control cookies through your browser settings or our cookie consent banner. Please note that disabling certain cookies may affect website functionality.

How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders
• Providing customer service and support
• Creating and managing your account
• Sending marketing communications (with your consent)
• Improving our products, services, and website
• Personalizing your dining experience
• Processing franchise and job applications
• Complying with legal obligations
• Preventing fraud and ensuring security
• Conducting market research and analytics

Information Sharing and Disclosure

Third Parties We Share Information With

• Service Providers: Payment processors, delivery partners, IT service providers
• Marketing Partners: Email marketing services, advertising platforms (with your consent)
• Analytics Providers: Google Analytics, Facebook Pixel, other analytics tools
• Legal Compliance: When required by law, court order, or government request
• Business Transfers: In case of merger, acquisition, or sale of assets
• Franchise Partners: Local franchise owners for order fulfillment and customer service

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure data storage with access controls
• Regular security audits and updates
• Employee training on data protection
• PCI DSS compliance for payment processing
• Incident response procedures

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Control

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your data in a portable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing

Communication Preferences

• Unsubscribe from marketing emails using the link in our emails
• Opt out of SMS marketing by replying "STOP"
• Contact us to update your communication preferences
• Manage cookie settings through our website

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Account Information: Until you delete your account or request deletion
• Order History: 7 years for tax and legal compliance
• Marketing Data: Until you unsubscribe or withdraw consent
• Analytics Data: Typically 26 months (Google Analytics default)
• Legal Compliance: As required by applicable laws

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will delete such information promptly.

International Data Transfers

If you are located outside Canada, please note that your information may be transferred to and processed in Canada or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a notice on our website
• Updating the "Last Updated" date at the top of this policy