Frequently Asked Questions

Our signature rotisserie chicken is marinated with our secret blend of herbs and spices, then slow-roasted to perfection. We've been using the same recipe for generations, creating that unique taste that Canadians have loved for decades. Each chicken is carefully selected and cooked fresh daily.

Yes! While we're famous for our chicken, we offer several vegetarian options including our garden salads, vegetable sides, and pasta dishes. We also have vegan-friendly items like our fresh salads (without cheese or dressing), roasted vegetables, and select side dishes. Please ask your server about vegan preparations.

Our menu items may contain common allergens including gluten, dairy, eggs, soy, and nuts. We take food allergies seriously and provide detailed allergen information upon request. Please inform your server of any allergies or dietary restrictions, and we'll help you choose suitable options. Cross-contamination may occur in our kitchen.

Absolutely! We're happy to accommodate reasonable substitutions and customizations. You can swap sides, remove ingredients, or modify preparations where possible. Some specialty items may have limited customization options. Additional charges may apply for premium substitutions.

You can order in several ways: visit our restaurant in person, call us at +31 242 594 8915, order online through our website, or use popular delivery apps like Uber Eats, DoorDash, and Skip the Dishes. Online ordering offers the most convenience with easy customization and payment options.

We deliver within a 5km radius of our location. Delivery fees vary by distance and typically range from $2.99 to $4.99. Orders over $30 qualify for free delivery. During peak hours or bad weather, delivery times may be extended. Check our delivery page for detailed zone maps and current fees.

Standard delivery takes 30-45 minutes during regular hours. During peak times (lunch and dinner rush), it may take 45-60 minutes. We'll provide an estimated delivery time when you place your order and send updates if there are any delays. Weather conditions and special events may affect delivery times.

Yes, we accept cash on delivery as well as credit/debit cards and contactless payments. For online orders, you can pay in advance or choose cash on delivery. Please have exact change ready when possible to help speed up the delivery process.

We offer various catering packages including family packs, office lunch packages, and event platters. Our packages range from serving 10 to 100+ people. Each package includes our signature rotisserie chicken with choice of sides and sauces. Custom packages can be created for specific dietary needs or budget requirements.

We recommend placing catering orders at least 24-48 hours in advance for small groups (10-25 people) and 3-5 days for larger events (50+ people). This ensures we can prepare fresh food and accommodate any special requests. Rush orders may be possible with additional fees, subject to kitchen availability.

Yes! All catering orders include serving utensils, napkins, and disposable plates and cutlery at no extra charge. We also provide warming trays for hot items and appropriate containers to keep food fresh. For eco-friendly events, we can provide biodegradable serving ware for a small additional cost.

We're open Monday through Friday from 9:00 AM to 6:00 PM. Weekend hours may vary by location. During holidays, we may have special hours or be closed. Please call ahead or check our website for current hours and any temporary changes due to weather or special circumstances.

We accept reservations for parties of 6 or more people. For smaller groups, we operate on a first-come, first-served basis. During peak hours, there may be a wait time. You can call ahead to check current wait times or join our waitlist by phone.

Yes, we provide free parking for our customers. Our parking lot can accommodate cars and larger vehicles. Additional street parking is usually available nearby. During busy periods, you may need to park a short walk away. All parking is at ground level with easy access to our restaurant entrance.

Yes! Our Swiss Chalet Rewards program lets you earn points on every purchase. For every $1 spent, you earn 1 point. Collect 100 points to receive $5 off your next order. Members also get exclusive offers, birthday treats, and early access to new menu items. Sign up is free and easy!

Stay connected through our newsletter, follow us on social media (Facebook, Instagram, Twitter), or check our promotions page regularly. Rewards members receive exclusive email offers and text notifications about special deals, limited-time offers, and seasonal promotions.